IT Help Desk - Guadalajara, México - Intugo

Intugo
Intugo
Empresa verificada
Guadalajara, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Leading company in the airport industry is looking for a Helpdesk to collaborate in its IT operation.


Essential job duties/responsibilities:

  • Assists other technicians in supporting end user issues and may provide coordination for project related activities.
  • Documents all pertinent end user information and nature of problem or issues, records the information in an online ticket to ensure requests are resolved in a timely fashion.
  • Determines from computer user the nature of problem, determine whetherproblem is caused by hardware such as printer, cables or telephone, formulates diagnosis and assist users through problem solving steps.
  • Maintains technical and support (knowledge articles) documentation for all systems supported.
  • Provides level 2 support as needed to address user related issues.
  • May perform basic networking or security administration tasks such as deploying firewall rules and creating routes on existing systems.

Requirements:


  • 3+ years of experience in similar position.
  • Handson experience in Microsoft suite: Active Directory, Office 365, Teams
  • English language proficiency both verbal and written.
  • Related professional career (preferred)

Benefits:


  • Law and higher benefits
  • 100% payroll position
Join the team
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