Senior Servicenow Business Analyst - Guadalajara, México - BAXTER

BAXTER

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Baxter

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us.

For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen.

And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Your role at Baxter

The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution.

The ServiceNow Business Analyst will focus primarily on ServiceNow Catalog Items (70%) but will also be engaged in other ServiceNow initiatives (30%).

Your team
We develop quality products with the patient in mind, so our marketing efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day.

As a large, multinational organization, you have the opportunity to expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our portfolio, and a supportive leadership team that encourages ongoing development

What you'll be doing

Work with business and IT stakeholders to gather requirements for new and modified Request Catalog Items
During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework
Document full requirements, including form layout, fields, and workflows
Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
Perform testing in preProd environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
Manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements. Keeps stakeholders informed on request status and timelines.
Assist with the development and delivery of end user training
Define and implement a continuous improvement life cycle to ensure that catalog items are reviewed and optimized
Perform business analyst activities related to the continued growth of the ServiceNow platform at Baxter, including the deployment of additional modules and functionality.
Assists with platform upgrade efforts, including testing

What you'll bring

At least 3 years in a business analyst role
At least 2 years experience with ServiceNow
Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.
Experience working in a global setting
Project management / project leadership experience a plus
Knowledge of Lean Six Sigma principles a plus
Knowledge of process automation concepts a plus
Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
Strong analytical and problem solving skills

Education Requirements:

Bachelor's degree required
ITIL Foundation (or higher) certification is highly desired

Reasonable Accommodations

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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