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- Provides technical support for Infrastructure items and NXP devices within a defined scope.
- Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)
- Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
- Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work.
- Provide a positive customer experience while addressing client issues, concerns, or questions.
- Collaborate on administrative activities on site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.
- Advanced knowledge of:
- Windows
- based computers (Imaging, upgrading, troubleshooting, and repairing)
- Authentication services
- IT Management Systems (i.
- General knowledge of:
- Datacenters and telecommunication infrastructure
- Fixed telephony systems
- Network Infrastructure Soft skills
- Good verbal communication skills to explain technical problems and solutions to non
- technical people.
- Patience, Empathy, and Understanding of problems and concerns of non
- technical clients.
- Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics
- Friendly, cordial, and professional attitude Notes**:
- The job requires 100% On-Site presence during business hours.
- The job requires flexibility in the workspace assignment (Building and Room within the same site)
It Support Specialist - Guadalajara, México - Nxp Semiconductors
Descripción
Role OverviewThe Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently.
Job Responsibilities
- 3 + years of experience in IT on-site support activities.