Supervisor, Technical Product Support - Ciudad de México

Solo para miembros registrados Ciudad de México

hace 1 mes

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Job summary

We're looking for a Supervisor, Technical Product Support (Mexico City on-site). As a Supervisor, you will assist in ensuring that Payment and Identity (P&I) Customers receive support and assistance offered by the Technical Product Support teams. You will be responsible for assessing complex issues and aligning appropriate resources to provide solutions.

Responsibilities

  • Leadership & People Management: Perform general management responsibilities such as hiring, performance management, performance reviews, individual development activities.
  • Cross Functional Collaboration: Assign daily escalations to ensure customer commitments are met.
  • Process improvement and Training: Execute policies and practices for ongoing support which maintain customer data security.

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