Supervisor, Technical Product Support - Ciudad de México
hace 1 mes

Job summary
We're looking for a Supervisor, Technical Product Support (Mexico City on-site). As a Supervisor, you will assist in ensuring that Payment and Identity (P&I) Customers receive support and assistance offered by the Technical Product Support teams. You will be responsible for assessing complex issues and aligning appropriate resources to provide solutions.Responsibilities
- Leadership & People Management: Perform general management responsibilities such as hiring, performance management, performance reviews, individual development activities.
- Cross Functional Collaboration: Assign daily escalations to ensure customer commitments are met.
- Process improvement and Training: Execute policies and practices for ongoing support which maintain customer data security.
Descripción del trabajo
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