Ms Dynamics Product Support Engineer - Del Valle, México - Atriyo LLC

Descripción

As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

• Ability to take Technical/Functional leadership in one specific product or area of business processes.
• Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
• Drive the communication with the customer to ensure the customer has confidence on problem resolution
• Define and understand the customer issue by creating adequate reproduction scenarios.
• Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
• Act as the L2/L3 (Level2/Level3) support to solve the customer issue
• Collaborate with crossgroup peers both proactively and reactively.
• Produce quality documentation.

• Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
• Engineering or master's degree in computer science/information technology (IT) or equivalent
• Relevant product Certifications from Microsoft
• Excellent Communication Skills verbal, listening, and written (including technical writing).
• Should be willing/flexible to work in shifts and weekends.

• Do you have at least 2 years of relevant experience as a Technical/Functional Consultant or Engineer, specifically in Microsoft Dynamics products?
• Do you hold a degree in computer science, information technology (IT), or a related field, or possess equivalent experience?
• Have you obtained relevant product certifications from Microsoft, particularly those related to Dynamics 365?
• Are you comfortable with working flexible shifts, including weekends, as required by the job?