Client Advisor - Cancún, México - Dolce & Gabbana

Descripción

Key Accountabilities

 Ensure the achievement of the sales goals, enhancing and developing the business

 Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony

 Drive individual KPI goals: - guarantee cross and up-selling of products for all product categories available in the store - build long lasting relationships with the clients - constantly update the Client Book information and use its contents to drive business - contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests) - ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client

 Uphold grooming standards in accordance with the DG procedure

 Assist in merchandising and maintenance of the shop floor

 Uphold housekeeping standards in all areas of the store

 Able to maintain the visual display of the products

 Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment

 Understand and follow all company policies and procedures related to sales and service

 Ensure security awareness through client approach and service

 Perform other duties as directed

 Remain up to date on current trends

 Be engaged in social network