Customer Escalation Manager - Ciudad de México

In User Success, we have a relentless focus on creating loyal users by helping them realize business value within all accounts and account segments. · ...

We create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clien ...

At Qualtrics we create software the world s best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. · ...

We create software the world's best brands use to deliver exceptional frontline experiences. · ...

We are now looking for an Escalations and Risk Management Specialist to join our LATAM team. This critical role focuses on managing the most sensitive, high-risk, and complex student cases in the LATAM market. · Your main goal will be to prevent reputational damage, legal escalat ...

The role of Operations Analyst II is a critical position within the bank's operations team. The candidate will be responsible for executing daily tasks related to trade processing, FX and MM, trade maintenance, settlement, reconciliation, electronic and paper confirmations as wel ...

The Senior Brand Payments Associate plays a key role in managing and supporting essential processes within the Brand Payments function. · ...

The Principal Customer Response Manager (CRM) is a specialized individual contributor role within the Global Support organization. · ...

The Service Manager will ensure day-to-day service and/or support delivery to Agfa customers and/or the Agfa organization. · The Service Manager is responsible for managing the relevant Service department by monitoring costs, revenues and employees, as well as third party utiliza ...

Provides in-depth technical support for application issues escalated from L1. · ...

This role is part of the Hospitality Business Unit and focuses on implementing hotel technologies such as POS, · key systems,reservation platforms, connectivity, · and guest-experience solutions.Project leadership and coordinationRisk and budget managementCommunication and report ...

We're looking for a · Tier 3 IT Support Engineer · who lives and breathes Microsoft technologies.Act as the · final escalation tier · for advanced issues across Microsoft 365, Intune, and Azure AD. · Troubleshoot and resolve challenges in · cloud infrastructure, identity managem ...

The Manager Client Program Management is responsible for supporting the delivery of client programs and ensuring day-to-day operational commitments are met. · ...

As a Customer Success Champion, your day is filled with diverse responsibilities that focus on ensuring customer satisfaction and effective communication between stakeholders/customers and internal teams. You will spend approximately 70% of your time managing IT escalations, addr ...

The Principal Customer Response Manager (CRM) is a specialized individual contributor role within the Global Support organization responsible for owning and managing critical customer account escalations. · Act as the primary escalation lead for high-impact customer accounts ensu ...

The Principal Customer Response Manager (CRM) is responsible for owning and managing critical customer account escalations from onset through stabilization and closure. This role acts as the single point of accountability within Support for escalated accounts, ensuring issues are ...

Chat support services for IT Service Desk. · Equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; · ...

The main purpose of this position is act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. · Provide the client with support/information regarding interest claims and billing enquiries. · Act a ...

The Customer/Client Billing Specialist I provides specialized support to all Mindbody customers regardless of platform and supports all levels of Customer Experience utilizing multiple methods of contact, primarily phone calls and emails. · This position handles internal and exte ...

+ Job summary: Job Summary · The Senior Manager Global Helpdesk & End User Services leads the development of global help desk services for J.S. Held. · + Qualifications:12+ years in IT support and service management. · 5+ years leading multi tier scaled help desk organizations. · ...