Senior Customer Trust Analyst - Tlahuac, México - Thomson Reuters

Thomson Reuters

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Senior Customer Trust Analyst:

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team Thomson Reuters Customer Trust team is looking for an experienced individual to support the evolving customer trust program across both Thomson Reuters software solutions and customer facing products globally.

The Senior Customer Trust Analyst directly helps support the growth of the business by helping our customers understand the security posture of Thomson Reuters along with supporting the products that the clients procure.

This is a fast-paced role on a high performing team that has a large amount of visibility within the larger Information Security team.

About the Role
In this opportunity as a
Senior Customer Trust Analyst,** you will:

Coordinate and respond to customer inquiries focusing on Thomson Reuters Information Security posture
Develop and maintain a thorough understanding of Thomson Reuters security programs and the fundamental security practices for primary product offerings
Contribute to develop and maintain standardized responses and written security collateral
Collaborate with internal and external stakeholders to meet customer inquiries with completeness and accuracy
Support the automation tools already being used and identify solutions to increase their utilization for research and population of relevant information
Meet with our customers to support virtual onsite audits and respond to enterprise and product level questions

About You
You're a fit for the role if your background includes:

Bachelor's degree.
Fluent English is a must.
Deliver responses and services of inquiries consistently and accurately
Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise
Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters
Populate the internal knowledge management tool with productlevel information in a structured approach to enable data mining by partnering with stakeholders
Report on the current state and identify control gaps to support remediation of findings
Contribute to and achieve business and departmental goals and objectives
Identify process improvements and automation opportunities to simplify, standardize and improve compliance across Thomson Reuters
Deliver additional activities as defined

To apply, please upload your updated resume in English.

Location:
CDMX

What's in it F
or Y
ou?**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office
based roles while delivering a seamless experience that is digitally and physically connected.

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Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
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Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription;, and employee incentive programs; resources for mental, physical, and financial wellbeing
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Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
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Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
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Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-EG1:

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more t