- Collect diagnostic data to aid in problem investigation and resolution, ensuring comprehensive documentation.
- Initiate and lead investigations to identify root causes, drive the implementation of corrective actions.
- Oversee plans and procedures to investigate and resolve incidents and issues, engaging relevant suppliers and specialists, and contribute to policy decisions on problem management.
- Experience in troubleshooting.
- Familiarity with Windows 10/11 and MAC systems.
- Strong customer service skills.
- Intermediate to Advanced English proficiency.
- Competitive compensation and benefits.
- Wellness programs and initiatives promoting work-life balance, including integration events and activities that foster passion sharing.
- Pathways for professional development and opportunities for career progression.
- Benefits platform offering cultural, recreational, and sports activities.
- Ongoing training programs and access to online courses.
- Potential involvement in charitable and eco-friendly initiatives.
- Upon completing your first year at Atos, you are eligible to apply for other positions to continue advancing professionally.
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Onsite Support Technician - Monterrey, México - Atos
Descripción
The future is our choice
At Atos, as the top player in secure and decarbonized digital solutions, our mission is to co-create the future of the digital realm. Working together, we leverage the diverse skills and backgrounds of our team to make informed decisions that benefit our clients, our company, and ourselves.
Snapshot of the role:
In this position, you will swiftly respond to client incidents onsite, troubleshoot, analyze, diagnose, and coordinate with the appropriate technical resources to address client issues.
Schedule: Monday to Friday, 7:00 am – 4:00 pm
Location: Santa Catarina, Nuevo León
Key responsibilities:
Requirements:
Perks and advantages:
Future career prospects:
If you are excited to embark on this rewarding journey with us, get in touch through the provided means.
Join our exceptional team and grow alongside us.
At Atos, diversity and inclusivity are fundamental values. Learn more about our dedication to fostering a equitable workplace for all.
Atos is a renowned leader in the industry based on Environment, Social, and Governance (ESG) standards. Discover more about our corporate social responsibility commitment.
Shape your future. Choose Atos.
