- Responsible for execution of multiple production support functions to fulfill product requirements for clients.
- Provides day-to-day client servicing, handle and provide timely resolution to client issues.
- Completes all assigned tasks on a timely basis with minimal supervision.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:
- previous year relevant experience preferred Education:
- Bachelors degree This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Administración y gestión de la Planta del Canal Socios Comerciales
- Administración de guías de puesto
- Actualización y publicación de organigramas
- Carga de recursos a sistema del negocio
- Reporte y seguimiento a las bajas del negocio, así como el desarrollo e implementación de estrategias que permitan mitigarlas fomentando la permanencia
- Administración de altas y bajas de los colaboradores
- Administración de Incapacidades de los colaboradores
- Elaboración y envíos de Insumos hacia otras áreas del banco
- Mantener relaciones estratégicas con áreas centrales del banco en temas de Recursos Humanos
- Lectura de indicadores del área para generar e implementar estrategias de mejora de los indicadores de Cobertura, Rotación, Permanencia, Bajas de colaboradores.
- Paqueteria Office (Excel y PP intermedio - Avanzado) Indispensable
- Trabajo en equipo
- Organización efectiva
- Orientación al cliente
- Comunicación efectiva
- Creatividad e innovación
- Liderazgo
- Generación de estrategias enfocadas al cumplimiento de objetivos
- Administración de Head Count
- Gestión de proyectos
- Coordinación con áreas institucionales
- En reclutamiento y selección de personal
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Telesales Analyst 1 - Mexico City, México - Citi
Descripción
The Sales Support Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.Responsibilities:
Responsabilidades Adicionales
Conocimientos Adicionales
Job Family Group:
Commercial and Business Sales
Job Family:
Commercial Sales Support
Time Type:
Full time
