Parts Sales Consultant - Ciudad de México - Percepta International

Percepta International

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Parts Sales ConsultantMX-DF-Mexico DF

Description:

Summary

Responsibilities

Handling highvolume, high production inbound/outbound contact with customers
Actively listen to customer inquiries and/or concerns and resolve quickly and efficiently
Deescalate situations involving dissatisfied customers, offering patient assistance and support
Case Management handling through documenting all forms of customer communication, interactions, escalation steps and resolution, including the purpose of the contact with clear, concise comprehensive notes capturing all the information necessary
Perform timely follow up contact with customers or employees on open cases until concern or inquiry is resolved
Collaborate with others to improve customer service
Provide recommendations to resolve recurring concerns or newly discovered issues
Maintain exceptional product knowledge as it relates to program support
Help train/mentor new employees and inform them about the program's values and processes
Handle additional projects and assignments as directed

Education

Minimum high school diploma or equivalent required; some college or vocational training preferred

Experience

- eCommerce and Omnichannel customer service experience preferred

Skills

Fluent in English required
Effective verbal communication exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose
Strong grammar, spelling, and sentence structuring for case documentation
Excellent active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Ability to thrive in a fast paced, changing environment
Problemsolving skills
Successful completion of a written skills assessment required
Solid keyboard skills (30 WPM with 80%)