Bilingual Customer Support - Guadalajara, México - Helpware

Helpware

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Us
It's simple, we prosper by putting people ahead of profits. Point blank.

We created Helpware because we saw a need to change the way business is done in our world of outsourcing.

We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.

In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.

Helpware is a better kind of outsourcing, one centered around People.

Position Overview:

As a
Customer Support Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.

Our client is a major international fashion company that aims at reaching all of their customer's loyalty by means of the best customer service.

What awaits you in this role:

Create a remarkable customer experience by being helpful, friendly, efficient, and knowledgeable through phone, and chat
Contact customers to resolve issues or poor reviews, resolve based on predefined scripts and resolutions, escalate as necessary
Communicate with customers to help with product inquiries, sales, loyalty program information, customer service questions, and order status inquiries via phone and chat
Collaborate with leadership, business partners, and internal associates to enhance the customer experience by communicating to correct and prevent customer complaints/issues, suggesting improvements that enhance company communications (i.e. FAQ's,website)
Work effectively with others in a team environment to accomplish company goals and to identify and resolve customer and businessrelated issues
Provide prompt and friendly customer support across all channels on issues ranging from simple to complex
Process orders and returns
Troubleshoot technical and billing issues for customers
Provide product recommendations and style advice per customer requests
Open to feedback to meet and exceed service, accuracy, and productivity goals
Assist with projects as necessary

What we are looking for:

12 months of Customer Service Experience (call center preferred)
Excellent verbal and written communication in English
Possess our customer service behaviors of helpful, friendly, efficient, and knowledgeable
Computer skills
Prior experience utilizing Zendesk or similar CRM a plus
Fulltime availability

What we offer: