Service Specialist/engineer - Ciudad de México - Bruker

Bruker

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Overview:
Today, worldwide more than 7,500 employees are working on this permanent challenge at over 90 locations on all continents.

Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers.

Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Responsibilities:

Responsible to provide on-site support for installations, repairs, maintenance, and training as required.

Provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools.

Provide professional technical support by visiting the Bruker customers with installation, training, corrective and preventive maintenance in Mexico and Latin America.
Support regional and global customer hotline and provide 1st level support.
Support to increase the Service contracts coverage and business.
Support sales team for technical questions and aftermarket sales (e. g. upgrades business).
Regular customer contacts to ensure maximum satisfaction.
Translate technical manuals and service procedures when needed.
Prepare service and expenses report professionally and in time.

Qualifications:

Bachelor's degree in Electrical Engineering, Chemical/Material Sciences, equivalent military education
AA degree with 2 years' experience working with complex instrumentation
Strong competency with complex systems technology to include electrical/electronics, mechanics, software and chemistry technology
More than 2 years experience in customer service

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