- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs.
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
- Experience in a call center environment
- Demonstrate a service philosophy in all interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller's needs / requests
- Exceptional ability to work optimally in a fast-paced environmentThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
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Helpdesk Associate
hace 1 semana
NTT DATA Guadalajara, México**Req ID**: 256733 · We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). · **Req ID**: 256733 · We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). · **NTT DATA Ser ...
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Helpdesk Associate
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Hashmap Guadalajara, México**Req ID**:262740 · We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: ...
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Helpdesk Associate
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NTT DATA Guadalajara, México A tiempo parcialWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Helpdesk Associate - Part Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availability to w ...
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Helpdesk Associate
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Hashmap Guadalajara, México**Req ID**:262742 · We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: ...
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Helpdesk Associate
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NTT DATA Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). · **NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).** · **Activities**: · - Genera ...
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Helpdesk Associate
hace 2 semanas
Hashmap Guadalajara, México A tiempo parcialWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Helpdesk Associate - Part Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availability to w ...
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Helpdesk Associate
hace 2 semanas
NTT DATA Guadalajara, México A tiempo parcialWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Helpdesk Associate - Part Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availability to w ...
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Helpdesk Associate
hace 2 semanas
Hashmap Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availability to ...
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Helpdesk Associate
hace 3 semanas
NTT DATA Guadalajara, México A tiempo parcialWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availability to ...
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Helpdesk Associate
hace 3 semanas
NTT DATA Guadalajara, México**Req ID**: · We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Requirements: · - Availabil ...
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Helpdesk Associate
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NTT DATA Guadalajara, México A tiempo parcialWe are currently seeking a Helpdesk Associate (Part-Time) to join our team in Guadalajara, Jalisco, Mexico. · - Availability to work 22.5 hours per week · - Interest in working on Afternoon/Night shifts · - Advanced English · - Looking to work in IT Environment · - 6 months of ex ...
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Helpdesk Associate
hace 1 semana
Hashmap Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availability to ...
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Helpdesk Associate
hace 1 semana
NTT Data Services Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · Language - Spanish and English · **Req ...
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Helpdesk Associate
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NTT DATA Guadalajara, México A tiempo parcialReq ID: 274480 · We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - ...
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Helpdesk Associate
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NTT DATA Guadalajara, México**Req ID**: 262744 · We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · - NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements** ...
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Helpdesk Associate
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NTT Data Services Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate Part-time to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availa ...
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Helpdesk Associate
hace 1 semana
NTT Data Services Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availability to w ...
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Helpdesk Associate
hace 2 semanas
NTT DATA Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate Part-time to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · **Requirements**: · - Availa ...
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Helpdesk Associate
hace 2 semanas
NTT DATA Guadalajara, MéxicoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. · NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. · Location: Guadalajara, Jalisco. Mexico. · Language - Spanish and English · **Req ...
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Helpdesk Associate
hace 2 semanas
Hashmap Guadalajara, México**Req ID**:250120 · We are currently seeking a HelpDesk Associate to join our team in Guadalajara, Jalisco, Mexico. · **About NTT DATA Services** · - NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to rac ...
Helpdesk Associate - Guadalajara, México - Ntt Data
Descripción
Req ID: 276920Job Responsibilities Include:
if needed for equipment setupBasic Qualifications:
Preferred Skills: