Tech Support T2 - Guadalajara, México - Think Future Technologies México

Think Future Technologies México

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Can you handle managing multiple projects, no problem?

We are looking for a Technical Support Specialist As a Technical Support Specialist, you'll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers.

This role will require a flexible schedule in order to best support our customers, some days you will need to work from 9-6, others might require 12-9.

So we are looking for someone who is a self-starter and is comfortable working independently and with flexible hours

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What you'll be doing:_

Helping to configure clients' accounts & streaming setups to ensure maximum event success
Managing a queue of web design requests from our enterprise clients
Providing dayofevent support to our enterprise clients (Amazon, Salesforce, Google, etc.)

Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients' desired end goals

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What you have:_

45 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues

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You may not code every day, but you're well-versed in HTML, CSS and Javascript.
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Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software