Jr. Service Desk Analyst - Naucalpan, México - icorp

icorp
icorp
Empresa verificada
Naucalpan, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Requirements:


  • Advanced English C
  • Bachelor's degree
  • Good verbal and written communication skills
  • Ability to collaborate and work in a team
  • Basic understanding of ITIL
  • Active listening skills

Main activities based on:


  • Recording, classifying and prioritizing
    tickets:
  • Providing initial support and troubleshooting based on Knowledge Base articles
  • Taking a remote of an end users machine if required while troubleshooting
  • Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support
  • Monitoring the status and documenting the progress towards resolution of all open tickets
  • Keeping affected users informed about the progress.
  • Resolution confirmation and closure of tickets within the
    SLA:
  • Attend trainings and complete certifications for set competencies

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado


Salario:
$18, $20,000.00 al mes


Horario:

  • Lunes a viernes
  • Turno de 10 horas

Tipos de compensaciones:

  • Bono trimestral

Pregunta(s) de postulación:

¿Tienes experiência con tickets y metodología ITIL?

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Empleo presencial
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