Learning Administrator - Ciudad de México - GP Strategies Corporation

GP Strategies Corporation

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Summary:

Responsible on a day-to day basis for the administration and coordination of scheduled training events remotely or on customer sites, working across different contracts and supporting different clients, as a GP Strategies shared service.

Responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.

Essential Duties and Responsibilities

Support the annual scheduling process on contracts, where applicable.
Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
Set up courses using appropriate Learning Management System and database, in line with standard operating procedures.
Order class materials internally or via a nominated third party supplier and ensure all materials arrive at the venue in a timely manner and are stored securely.
Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.
Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
Distribution and collation of learner course materials and issuing joining instructions to participants.
Book accommodation for facilitators and participants, if required.
To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly.
Provide consolidated summary data, in a graphical or system generated format, following the completion of each course.
Support the distribution, collection and reporting of Evaluation data, enabling monthly forecasting and invoicing.
Where possible provide value added services as appropriate for continuous improvement.
To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.