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Aguascalientes

    Customer Service Agent - Aguascalientes, México - Nissan

    Nissan
    Nissan Aguascalientes, México

    hace 2 semanas

    Default job background
    Descripción

    Mision:

    Responsibilities:Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.

    Maintains a Quality Standard on all phone calls received guarantying a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.

    Utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.

    Follow all Adherence guidelines to achieve a minimum target of 95%
    Requirements:
    Knowledge and skills. Basic understanding of the auto finance industryExperience. Knowledge on excellent Customer Service techniques (call center based preferably)Academic level. High School diploma / Bachelor degree preferredTechnical skills. MS Office IntermediateLanguage.


    Fluent English
    Skills:
    Business Acumen (Knowledge)Continuous learningResolution of problems and conflicts

    Negotiation and influence
    Analytical aptitudeMision:


    Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

    Aguascalientes Aguascalientes Mexico
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