Arturo Rodriguez

Enthusiastic and driven Customer service Agent. I have worked in the line of Customer service for the last 6+ years. Have worked from being just a customer service rep up to an interpreter and Tech support. Also currently in the Property Management line of business

Property Manager Assistant/Accounting Assistant at Mynd, Aguascalientes

September 2018 – Today

Engaging with tenant maintenance issues

Adding new properties, owners and tenants to the App folio system

Assigning and following up on maintenance work orders submitted by tenants in order for them to be solved in a timely manner

Process Owner distributions

Following up on past due tenants' account Sending out 3-day notices, eviction packets

Business Analyst at Gensuite, Aguascalientes

December 2018 – September 2018

Gathering and Understanding requirements from the customer

Drainage Business requirement Documentation for project specifications

Develop a critical understanding of clients operations and systems

Act as liaison with product developers to ensure technical compatibility and user satisfaction

Communicate business requirements specifications to the development team and work with them to scope the feasibility of the required change

Participate in the user Acceptance Testing for various updates in Gensuite applications if required Provide Application Specific training to Gensuite subscribers
Troubleshoot / escalate the user inquires timely via email, phone, or other tracking tool

Barry Goldwater High School, Phoenix

August 2005 – May 2009

Degree: Graduate