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Chihuahua

    Customer Service Team Leader - Chihuahua, México - Autozone

    Autozone
    Autozone Chihuahua, México

    hace 3 semanas

    AutoZone background
    Descripción

    Summary:

    Has overall responsibility for Call Center staff and the activities associated with the identification, prioritization, and resolution of reported problems.

    Ensures that all phases of Customer support are properly coordinated, monitored, logged, tracked, and appropriately resolved. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports. Involved in hiring, motivating, recognizing, and rewarding, coaching, counseling, training and problem solving for her/his team. Has extensive knowledge and has overseen one segment of our department.


    Responsibilities:


    • Provides performance feedback and coaching on a regular basis to each team member. One on one meetings.
    • Administrative tasks (payroll, permissions, vacations, etc.).
    • Writes and administers performance reviews for skill improvement. Addresses disciplinary and/or performance problems according to policies.
    • Implements training, reporting and reward/recognition programs to sustain the day to day operation.
    • Is responsible for one segment of our department, ensuring it is handled efficiently and effectively to provide the results expected.
    • Oversees the different segments within the Contact Center while on duty, ensuring they are handled efficiently and effectively to provide the results expected.

    Skills and Requirements:


    • Level of formal education: An Associate's degree (twoyear program) or equivalent formal training program
    • Area of study:
    Business Administration, Computer Science- Years of experience: Two to three years

    • Type of experience:
    Customer Service, Product knowledge, AutoZone Culture, Call Center knowledge.- Special certifications or technical skills: Coaching, Customer/Client Focus, Leadership, Performance Management, Problem Solving

    • Other/preferred:
    Teamwork, communication skills, self-direction, bilingual.
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