Senior Data Migration Technical Incident Management - Tijuana, México - Teradata

Teradata

Empresa verificada

Tijuana, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

What We Do

Teradata delivers business outcome led through technology-enabled solutions in the areas that matter most - from operational excellence and asset optimization, to customer experience and product innovation, to finance transformation and risk mitigation.

We work with leading businesses in over 75 countries worldwide.

Our clients include many of the top performers and best-known brands in telecom, transportation, consumer packaged goods, financial services and manufacturing.

We focus on turning the most complex and challenging data sets into high-value assets that produce high-impact insights and tangible value for the business.

We empower companies to achieve high-impact business outcomes.

Our focus on business solutions for analytics, coupled with our industry leading technology and architecture expertise, can unleash the potential of great companies.

Teradata and Amazon Web Services (AWS)

Teradata Hybrid Cloud

Case Study:
How Netflix leverages Teradata

Awards and Recognition

What You'll Do:

In this role, you will be the key decision maker with the authority to direct the problem resolution path for fastest restoration to service.

You will be responsible for managing restoration of any impacted data migration service affected by real or potential interruptions which may have an impact upon the quality or availability of that service.

This will include managing technical sub-channels with tech leads who diagnose and rectify issues jeopardizing return to service.

You will be responsible for the quality and integrity of the Major Incident Management lifecycle and be the interface to the other process managers.

Key Functions & Responsibilities

Handle severity 1s, critical customers, and complex problems impacting customer data migration operations.

Technically lead all aspects of critical incidents focused on fastest service restoration/recovery using a SWARM approach - bridge, SLACK/Teams channels, sync-points for sub-tech teams leading investigations (including 3rd party vendors and cloud providers).

Support all SWARM activities globally when problems occur requiring specific deep technical and problem resolution skills often spanning regions working with other technical support contacts on a 24x7 coverage model.

Active, on-the-fly, engagement and collaboration with all other technical teams associated with the oversight of a successful data migration.

Including but not necessarily limited to:
Global Change Control.
Data Migration Services.
GSO Base.
Senior GSO Product Support Team (PST) Engineers

BCM, DBS, OS/PDE, Networking, BAR/DSA, Hardware, Cloud Services, etc

Product Engineering

Fast assessment of any impediments (technical or other) compromising a successful data migration that meets our estimated durations.

Constitution, integrity, and confidence to assume a comprehensive leadership role for all data migration engagements restoring orderly call flow and positive migration progress.

Assistance in root cause analysis identification and thorough documentation (Cases, Incidents, Knowledge Articles, CLCA, etc) and probable participation in post migration situation briefings when appropriate.

Self-training and technical mentoring of other team members to keep the team abreast of the key technical areas associated with data migration with an emphasis on typical points of failure.

All the above through a lens for the best possible path forward in service of the customer.

Skills, Qualifications, and Schedule Requirements

Bachelor's Degree in Computer Science or a related technical discipline (Master's preferable) or 5+ years of demonstrable experience in technical areas associated with data migrations.

Strong leadership Technical, situational, or other.
Strong time management and multi-tasking capabilities a must.
Flexibility to work in cross functional shift environment aligned with today's common remote geographically dispersed staffing models.

Current shift patterns for these positions follow a 4x10 work week with primary coverage being from Thursday through Sunday on a 1 st, 2 nd and possibly 3 rd shift bases depending on applicant's regional details.

Shift patterns could change over time as patterns of migration to the Cloud change.

Demonstrated acumen in the technical areas of data migrations including but not limited to Business Continuity Management, Data Transfer Utility, Teradata Database, OS/PDE, BAR/DSA, Network and Cloud Services, SLES Linux and others.

Experience with ticketing systems such as ServiceNow.

Effectively document and share (via cases, knowledge articles, Jira, and/or training sessions) any-and-all technical knowledge gleaned from critical situation involvement that can help mitigate the severity of future occurrences of like issues or eliminate them entirely.

Openly communicate process improvement suggestions and/or instructions to all stakeholders to ensure smooth data migrations operations for critical issues moving forward.

Familiarity wit