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    Helpdesk Senior Associate- Healthcare Clinical - Guadalajara, México - Ntt Data

    Ntt Data
    Ntt Data Guadalajara, México

    hace 2 semanas

    NTT Data background
    Descripción
    Req ID: 274084

    Job Responsibilities Include:

    • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
    • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
    • Responsible for driving resolution of incidents on a 24/7 desk
    • Read text on computer screens for the duration of the shift
    • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
    • Ensure a quiet, private workspace with high speed, wired internet
    • Travel up to 10% of the time, if required
    • Lift up to 25 lbs.

    if needed for equipment setupPreferred Qualifications:

    • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
    • Minimum of 1 year of technical troubleshooting experience
    • High school diploma or equivalent required

    Preferred Skills:

    • Experience in a call center environment
    • Demonstrate a service philosophy in all interactions with clinicians and colleagues
    • Effective communication and interpersonal skills
    • Proficient typing and English language skills (both verbally and in writing)
    • Strong listening capabilities to fully understand caller's needs / requests
    • Exceptional ability to work optimally in a fast-paced environmentBasic QualificationsMinimum 1 year call center/customer service experienceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

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