Bilingual Support Analyst - Iztapalapa, México - Odoo, Inc.

Odoo, Inc.

Empresa verificada

Iztapalapa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

In Odoo we believe in diversity, inclusion and excellence in customer service.

We are looking for passionate people who share our vision and are willing to make a difference

This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome

About the job:

Odoo is the world's top open-source ERP SaaS software, and Functional Support is the key to our future success Functional Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success.

We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.

Responsibilities:

Create solutions and effectively communicate (written, verbal) to customers
Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
Collaborate with Engineering, Product, and Developer teams to escalate critical issues
Gather feedback: our product team loves to crank out features that our users are asking for
Boost Customer Satisfaction and productivity.

Must-Have:

Bachelor's degree
Passion for software products
Bilingual proficiency
Ability to communicate technical concepts clearly and effectively, both written and orally
Excited to play an integral role in a rapidly evolving field
Ability to learn
Critical learning and social setting.

Nice to Have:

Business experience at an ERP
Experience/knowledge with ticketssupport
Sociable and outgoing
Prior experience at a fastgrowing startup

What we offer:

Flexible working hours
Hybrid work
Health insurance
Life insurance
Christmas bonus
Vacations
Unlimited sickdays
Extended maternity/paternity permission
Continuous training
Sport activities
Great work environment
Sponsored events
Gym
Fruit, coffee and snacks

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

NOTE:

This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.

Tipo de puesto:
Tiempo completo

Sueldo:
$22, $30,000.00 al mes

Horario: