- Demonstrated ability to build and lead teams to concrete and measurable results.
- Excellent analytical/problem-solving skills with a history of driving impact within an organization.
- Excellent interpersonal skills and the ability to inspire and lead others.
- Detail-orientation with an ability to prioritize and meet bold goals.
- Experience recruiting and hiring exceptional candidates.
- Experience communicating team's value-add for recruiting and sales discussions.
- Demonstrated success of leadership will lead to strong team collaboration and allow you to make decisions that impact the overall success and growth of the organization.
- Continue to develop your ability to understand customer needs, anticipate challenges, and provide effective solutions.
- Lead a team of Technical Account Managers to deliver high touch technical support and technology configuration services. This team drives program adoption and usage, as well as technical thought partnership and strategy.
- Manage team capacity, forecasting, financial performance and resource allocation
- Help hire, onboard, train, and retain top talent
- Provide coaching and mentorship to guide career development for TAMs
- Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience.
- Collaborate with the Product team, bringing unique insights on real-world client needs to shape Product roadmap.
- Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers.
- Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience.
- 8+ years of professional experience
- 3-5 years of direct client management experience
- Prior leadership experience - including building and leading teams
- MBA or advanced degree from a top-tier university
- This is a high performing team with a do-what-it-takes approach to problem solving
- We believe that success comes through teamwork and collaboration, not through individual success. You win when the team wins.
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Wellness reimbursement and Experience bonus
- Life and Health insurance
-
Destination Services Manager
hace 1 semana
Azul Canún DMC MéxicoRequisitos: · - Entre 35 y 40 años. · - Licenciatura o carrera técnica en Turismo o afín, Mercadotecnia, Comunicación. · - Experiência comprobada de al menos 5 años en puestos gerenciales en agencias de viajes, ventas, operación de grupos y eventos. · - Conocimiento del mercado d ...
-
Shared Services Manager
hace 1 semana
Chubb Ciudad de MéxicoEl objetivo de este rol es desarrollar, mantener y promover el uso de los servicios compartidos en Latam, asegurando su correcta disponibilidad, mantenimiento y estabilidad. Deberá trabajar de la mano con los países y distintos equipos de tecnología para asegurar el cumplimiento ...
-
Shared Services Manager
hace 2 semanas
CHUBB Ciudad de México Regular - De jornada completaObjective of this role: · El objetivo de este rol es desarrollar, mantener y promover el uso de los servicios compartidos en Latam, asegurando su correcta disponibilidad, mantenimiento y estabilidad. Deberá trabajar de la mano con los países y distintos equipos de tecnología par ...
-
IT Service Manager
hace 1 semana
Siemens Energy México**A Snapshot of Your Day** · You'll analyze, build and implement sophisticated public cloud-based solution designs according to customer requirements in close alignment with the system integrator, considering current security guidelines. You will be responsible for Service Manage ...
-
Service Manager
hace 2 semanas
Novo Nordisk Ciudad de MéxicoService Manager · **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a ...
-
Service Manager
hace 2 semanas
Kyndryl Mexico S. de R.L. de C.V. Ciudad de México**Why Kyndryl** · Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? · We are always moving forward - always pushing ourselve ...
-
Services Manager
hace 5 días
Siemens Digital Industries Software Ciudad de México**Position Overview** · As part of the Services management team, manage a medium-sized or strategic Services Country delivering high quality, commercially responsible, value-driven billable consulting business, providing expertise to meet the goals of the business. Provide coachi ...
-
Service Manager
hace 2 días
Siemens Ciudad de México**What we are looking for**: · The objective of this position is to help scale the GDN nearshore center at Mexico to deliver Solution and CApS Services. This role will work with stakeholders across the world in defining and driving business aligned initiatives to grow the Mexico ...
-
Service Delivery Manager
hace 1 semana
Oracle Ciudad de MéxicoSDM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations ...
-
Service Delivery Manager
hace 1 semana
Hemmersbach GmbH & Co. KG MéxicoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. · - Mexico - Querétaro · - Young professionals · - Full-time · **—** Your Benefits **—****: · - Buddy program- Extensive paid training- Flat hier ...
-
Managed Services Engineer
hace 2 semanas
Flō Networks Ciudad de MéxicoFlō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countr ...
-
DevOps/service Manager
hace 3 semanas
WTW Ciudad de MéxicoDevOps/Service Manager · - Mexico City, MX · February 15, 2024 · - Support Actuarial Specialists with Risk and ICT Technologies. Technologies will include Igloo, Catastrophe Modelling, Azure SQL Databases, and Azure Virtual Desktops · - Knowledge to resolve technical issues as ne ...
-
Service Delivery Manager
hace 2 semanas
Siemens Mobility Ciudad de México**Job Description**: · **Job ID**: · **Company**: · - Siemens Industry Software, S.A. de C.V.**Organization**: · - Digital Industries**Job Family**: · - Customer Services**Experience Level**: · - Experienced Professional**Full Time / Part Time**: · - Full-time**Remote vs Office** ...
-
Service Delivery Manager
hace 3 semanas
Engage ESM Ciudad de México**Publication Date**:Mar 17, 2023**Ref. No**:470269**Location**:Mexico City, Mexico city, MX, 06600**The future is our choice** · At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring ...
-
Service Delivery Manager
hace 3 semanas
Avaya Ciudad de México**About Avaya**: · Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communi ...
-
Service Desk Manager
hace 2 semanas
Toshiba Global Commerce Solutions, Inc. Ciudad de México**The company** · Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we ...
-
Service Delivery Manager
hace 2 semanas
Atos Ciudad de México**Publication Date**: · Jan 27, 2023 · **Ref. No**: · 465192 · **Location**: · Mexico City, MX, 6600 · About Atos · Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and hi ...
-
Service Delivery Manager
hace 3 semanas
Hitachi Energy México**Responsibilities**: · - The SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; they are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall bu ...
-
Service Level Manager
hace 2 semanas
Zebra Technologies Ciudad de México**Remote Work: Yes** · **Overview**: · At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver a ...
-
Client Service Manager
hace 2 semanas
TMF Group Ciudad de México**Job no**: 570412 · **Work type**: Full time · **Location**: Mexico City, Mexico · **Categories**: Administration · **Office Location**: Mexico City · **About TMF Group** · TMF Group is a leading provider of critical administrative services, helping clients invest and operate sa ...
Enterprise Services Manager - Mexico City, México - Qualtrics
Descripción
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.
Enterprise Services Manager
Why We Have This Role
As an Enterprise Services Manager of a team of Technical Account Managers (TAMs) you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support. You'll also drive customer obsession by helping our clients unlock the most value from our products and services. Working closely with our Global Head of Enterprise Services and other cross functional leaders, you will help establish a strong network that enhances the customer experience for our largest enterprise clients. You should have a strong interest in (1) building high performing teams; (2) driving operational best practices; (3) expanding Experience Management adoption; and (4) providing a world class customer experience to our enterprise customers.
How You'll Find Success
How You'll Grow
Things You'll Do
What We're Looking For On Your Resume
What You Should Know About This Team
Our Team's Favorite Perks and Benefits
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.