Operations Program Manager - Ciudad de México - Citi

Citi

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
Contribute to development of new techniques, models, and plans within area of expertise
Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
Provide evaluative judgement based on analysis of information and indepth knowledge of policies and procedures in complicated and unique situations
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.

Qualifications:

58 years of experience managing a team
Experience in analyzing business requirements, developing test plans, and discrepancy resolution
Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 6
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Selfmotivated and detail oriented
Proven organization and time management skills
Demonstrated problemsolving and decisionmaking skills
Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsible of outcome for a Projects Portfolio
Meeting with stakeholders to discuss program status and goals
Monitoring projects and overseeing project managers to ensure goals are met
Working with other departments to develop budgets and plans for the programs
Organizing daily team activities based on the goals of portfolio
Generate and deliver in time project and program reports
Develop and coach project managers to eliminate waste and defects
Keep in good shape and health the projects portfolio
Good communication skills and problem solver
Being sble to hold an English conversation

5 years of similar experience in the role

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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