Airport Concierge - Cabo San Lucas, México - Discova

Discova

Empresa verificada

Cabo San Lucas, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job no: 516543

Brand:
Discova

Work type:
Full time

Location:
Los Cabos, Mexico

Categories:
Wholesale & Product

About Us

The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.

The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers.

With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity
We are seeking an Airport Operations Executive to join our global family.

The Airport Operations Executive is the first person our customer sees and plays an instrumental role in creating a positive customer experience.

The airport Operations Executive must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner.

The Airport Operations Executive must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner.

They must also ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team.

Key responsibilities

Ensure an amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discovabranded materials.
Complete arrival and departure customer reports and submit them to Operations daily.
Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host.
Organizes all banners for private and concierge services throughout the day
Ensures that services with specific amenities are identified and that the amenities are ready for the passenger's arrival time (including specific food and beverage, car seats, disabled services, etc.)
Keeps track of Actual Flight arrival and departure times.
Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements.

A full job description, including further key responsibilities, will be shared with interested applicants.

Essential Qualifications and Experience

Fluent in national local language and English
Experience working in indestination airport logistics is an advantage

Skills and Attributes

Excellent communication skills
Salesoriented with a strong customer care focus
Close high attention to detail
Excellent problemsolver
Willing to travel on business when required.
Personally, aligned with Discova's company purpose and values.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your
_element_.

We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

**Get in touch now and Discova a world of possibilities