Software QA Analyst - Desde casa, México - BizForce

BizForce

Empresa verificada

Desde casa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Software QA Analyst (Specializing in IVR Testing)

Duties and Responsibilities:

Analyze call flows, identify issues, and provide recommendations for process improvements.
Collaborate with crossfunctional teams to ensure IVR systems align with business requirements.
Create and execute test plans and test cases.
Document and report defects, issues, and areas of improvement.
Make customer experience (CX)driven recommendations for customer journey improvements.
Collaborate with BA and Dev teams to understand IVR requirements and provide feedback.

Requirements:

Basic Qualifications

Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technicalrelated field.
Strong written and verbal communication skills, with the ability to communicate effectively with all levels of the organization, including team members, management, customers, and thirdparty vendors.
Ability to work independently and in a team, demonstrating a strong sense of ownership.
Strong technical and analytical skills.
Ability to manage multiple projects, adapt to changing priorities, and demonstrate effective timemanagement skills to comply with project deadlines.
Detailoriented.
35 years of experience using Microsoft Office 365 products (Outlook, Word, heavy Excel).

Preferred Qualifications

Bachelor's degree in Computer Science or Information Systems.
Background in Software Development Life Cycle (SDLC).
Knowledge of testing methodologies, tools, and best practices.
Experience with call flow analysis and understanding of IVR processes.
12 years of Software Quality Assurance experience.
Fluency in Spanish.

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees.

We hold the same values for both our customers and our employees.