- Perform investigation of potential fraud activity on existing credit card accounts.
- Respond to inbound client inquiries and assist with specific service-related requests and concerns
- Provide solutions to client issues through the usage of all available resources under limited supervision
- Complete assigned tasks in an accurate and timely manner
- Consistently achieve individual and team performance targets
- Contact card members to verify charges and recent activity to identify any potential fraud
- Ensure a positive customer experience while
- Determine specific verification procedures to be used in processing customer's information
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
- 1-3 years relevant experience
- Minimum 1 year of customer service experience
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- High School diploma or equivalent
- Realizar pruebas de monitores, mensuales, semestrales anuales, hace un análisis adecuado de control y riesgo.
- Identificación de pruebas
- Seguimiento
- Analítico
- Toma de decisiones
- Tolerancia a la frustración
- Trabajo bajo presión
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MCA Testing Fraude C04 - Mexico City, México - Citi
Descripción
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.
Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Lic – Administración, Economía
Lugar de Trabajo – Moras del valle
Esquema Hibrido
Objetivo
Revisar que los controles que tiene el área sea los adecuados para mitigar el riesgo
Funciones:
Habilidades
Excel, Base de datos
Job Family Group:
Operations - Services
Job Family:
Fraud Operations
Time Type:
Full time
