Aws Team Lead - Guadalajara, México - SoftwareONE

SoftwareONE

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Function:

Cloud & Software Services Why SoftwareONE?:
Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits.

We encourage autonomy and thinking outside the box and we can't wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony.

Our people are our greatest asset, and we'll go the extra mile to ensure you're happy here.

We want our people to be their true authentic selves at all times, because that's when real creativity happens

AWS Team Leader

(All genders)

Type of Contract:
full time | location: Guadalajara

The role:
Do you want to work on the forefront of technologies?

***We are looking for an experienced professional to help us establish and grow the team

Responsibilities:

-
Manage a team of Cloud Engineers; performance management, developing talent and knowledge;

Staff planning, workforce management, leading, motivating and coaching, shift schedules preparation;
Customer Relationship Management lead regular customer calls and review tickets to ensure service quality is at an acceptable level and work is coordinated effectively;
Escalation Management resolve technical as well as customerinitiated escalations. Drive postmortem meetings and followup on the actions agreed;
Assist in technical decisions around incident and change management, continuous improvement, technological toolset in use;
Take part in presales discussions to ensure prospects receive a clear picture of the Managed Services System and that the scope and requirements of each project are understood before it is signed;
Develop the customer onboarding process continuously together with Sales, Professional Services and Engagement Managers to ensure smooth, fast and effective transition of environments to Managed Services.

LI-GR1

What we need to see from you:

Y

our experience

Between 2 and 5 years of experience in the area of Technical Support, Customer Service or Account Management;

your abilities & knowledge

Excellent communication skills with demonstrated ability to find common ground with people of different age, gender, cultural background and on various organisational levels;
Understands the concept of Infrastructure as Code and has Cloud Practitioner level of AWS understanding as a minimum;
Excellent customer focus, with very good understanding of the business, successfully managing relationships with 3rd parties.
Excellent understanding of the ITIL framework and the DevOps methodology.

Your language skill
-
Very good level of English - can speak freely and communicate clearly with customers and partners, using the characteristic idioms and expressions of the English language.

Why should you join our team?

A competitive compensation consisting of a base salary, corporate benefits, bonuses, and options;
Work life balance;
A culture that promotes learning, and personal development;
Your ideas, opinions, and decisions count: you can shape the future of the company, the business, the various industries where you are going to work;
You will be at the forefront of the Cloud services revolution from day one;
You will be given opportunities to grow careerwise in professional services, consulting, sales and business development.
Provide technical and business thought leadership: speaking at internal and external events, customer and partner conventions; publish whitepapers, blogs, articles in the press, etc;

Have we piqued your interest?

If you have the feeling that the position doesn't suit you...

you can still choose between two further options:

_here_).

If you need more information about SoftwareONE...
... you can check the other channels we're using for communicating news, insights and knowledge.

Please feel free to have a look to this link tree and find the channel that fit's best for you:

_SoftwareONE Links you should know_

What you should really know about us:
"Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success" - Patrick Winter, Founder.

What we expect from our employees:

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very