Call Center Manager - Desde casa, México - eCustom Solutions

eCustom Solutions

Empresa verificada

Desde casa, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Responsibilities:

Regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring.
Managing a team of quality assurance agents.
Providing constructive feedback aimed at improving individual and team performance.
Ensuring standardization and compliance with communication guidelines.
Tracking call performance metrics and generating comprehensive reports on findings.
Identifying areas for improvement and developing strategies to optimize them.

Key Requirements:

Proven experience as a Quality Assurance Specialist or similar role.
Excellent listening, verbal, and written communication skills
Full proficiency in English and Spanish are required.
Exceptional attention to detail and strong organizational skills.
CRM software experience is a plus, (HubSpot, Salesforce, etc.)
Strong computer proficiency and the ability to independently resolve common technical challenges.

Compensation:
$6 - $8 USD per hour, depending upon experience

Technical Requirements:

A quiet workspace free of distractions.
A personal computer running Windows 10/11 or Mac OS X.
A strong, stable internet connection.
A USB headset for clear communication.
Preferably a dualmonitor setup for increased productivity.

Qualifications:

Prior experience in a call center or intake/customer service environment is required.
Proficient in both English and Spanish communications, written and spoken.

Please submit your English resume, as only applicants with attached resumes will be considered.

Pay:
$ $130.00 per hour

Expected hours:
No less than 42.5 per week

Experience:

Call Center: 2 years (required)
Customer Service: 4 years (required)

Language: