Customer Support Representative - Ciudad de México - OpenTable
Descripción
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc(NASDAQ:
BKNG), is an industry leader with a unique insight into the world of hospitality.
We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it.You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
The most important thing you can bring to this role is a real passion for helping people - whether they are customers or peers While this role doesn't require technical certifications, your work will rely heavily on your previous OpenTable support experience.
In this role, you will:
- Promote a positive, supportive coaching culture by consistently offering excellent service and hospitality
- Collaborate with supervisors to reinforce the quality and efficiency standards among team members
- Maintain remarkable customer satisfaction and highperformance levels, resolving inquiries effectively
- Assume ownership of issues, ensuring quick and comprehensive resolution to every customer or team issue
- Handle escalated issues with professionalism and compassion
- Engage actively in meetings and slack rooms, contributing to a positive, productive work environment
- Share and implement best practices in organizational and time management
- Recognize and reward desired behaviors, fostering a vibrant work environment
- Foster a learning environment by attending and facilitating ongoing developmental curriculums
- Demonstrate a strong attention to detail in every task
- An "Exceeds" performance rating
- Flexibility to work assigned morning, evening, and weekend shifts
- Profound understanding of most OpenTable products and methods
- A strong record of remarkable quality assurance and customer reviews
- Demonstrated efficiencies in all channels of customer communication
- Supervisor or management recommendation
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming.
Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners.
Representation matters.LI-BG1
Más ofertas de trabajo de OpenTable
-
Account Manager
Cuauhtémoc, México - hace 1 semana
-
Customer Service Representative
Xico, México - hace 6 días
-
Help Desk IT Support Technician
Mexico City, México - hace 1 semana
-
Call Center Representative
Tlahuac, México - hace 2 semanas
-
Customer Support Supervisor
Ciudad de México - hace 18 horas
-
Marketing Specialist
Xico, México - hace 2 semanas