QA Learning and Delivery Consultant - Guanajuato, México - Percepta International

Percepta International

Empresa verificada

Guanajuato, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

QA Learning and Delivery ConsultantMX-GTO-Leon

Description:

Position Summary

The main responsibilities are:

Duties & Responsibilities

Meet or exceed monthly QA goals.
Follow and maintain new hire agenda.
Keep guideline documents updated for the team.
Accurately complete appropriate documentation for each evaluation performed.
Cross train into other programs and responsibilities as needed.
Train all new waves of agents for the different projects.
Assess and evaluate updates for internal processes and provide training as needed.
Perform other duties as assigned.

Experience

12 years of customer service experience, preferably in a contact center operations environment.
QA roles in call centers is a plus.
Training roles for multisites or remote environments is desired.
Bilingual proficiency (written and verbal).
Prior knowledge/experience in automotive industry an asset

Skills:

Strong written and oral communication skills. Excellent spelling, articulate, tone sensitive. Proactive listener / reader.
Strong attention to detail and desire to follow procedures.
Demonstrated skills in training and elaboration of training material.
Strong multitasking, organizational, time management and problemsolving skills
Strong Team building skills, to work well within a close team environment selfsufficient, resourceful and works well with mínimal supervision
Careful in data management and in error prevention. Handles information effectively.
Flexibility in work schedule, available, mornings, evenings, and weekends
Ability to demonstrate a high degree of professionalism
Reliable, maintains acceptable attendance
Advance user of MS office tools (Word, Excel, Outlook and PowerPoint)

Other

Must be able to interact with all internal and external departments and contacts. Must represent Percepta professionally with all clients and external organizations and contacts.

Physical and Logistical Requirements (Including equipment used)

Office environment:
desk, computer, printer, fax, phone, photocopier