Medical Office Assistant - Saltillo, México - MD Medical Group
Descripción
PRIMARY FUNCTION:
Our office in Monterrey provides remote assistance to our Medical Offices located in the United States.
This role will provide initial intake information in preparation for a telehealth visit with a clinician which is essential to the assessment, promotion, maintenance and restoration of patient's health and wellness.
SCHEDULE:
- Monday to Friday, 10am to 7pm
PERFORMANCE REQUIREMENTS:
- Education: High School diploma or equivalent.
- Location: Monterrey, Nuevo León, México
- Language: Must be proficient in English and Spanish
- Experience: Previous customer service experience required
- Knowledge Skills and Abilities: Must have strong verbal communication skills.
ESSENTIAL FUNCTIONS OF THE JOB:
(This list may not include all of the duties that may be assigned.)
- Initial greeting of the video telemedicine patient by welcoming the patients with a professional, upbeat, friendly attitude.
- Identify if the patient has come through the proper channels to be seen via telemedicine.
- Escalate any clinical or triage questions to the Telemedicine MA or RN the patient to ensure that we are capable of providing a telehealth visit.
- Document appropriate intake information including but not limited to: past medical history, family history, current medications, allergies, and pharmacy information.
- Transfer this patient to a clinician if eligible for telemedicine.
- If not eligible, assist in scheduling this patient an appointment with their primary care clinician.
- Document accurately and efficiently within all systems (XPM, CRM, EHR).
- Properly obtain and confirm patient's information abiding to HIPPA law.
- Schedule appointments using clinical prioritizing protocols and our scheduling policies.
- Communicate with offices when necessary.
- Meet established standards within all performance criteria.
- Attend any necessary training/meetings to be up to date on protocol changes and available training.
- Other duties may include, but not limited to, outbound calls, faxing, etc
Tipo de puesto:
Tiempo completo
Sueldo:
$15,000.00 al mes
Horario:
- Diurno
- Lunes a viernes
Prestaciones:
- Programa de referidos
- Trabajo desde casa
Tipos de compensaciones:
- Bono de productividad
Pregunta(s) de postulación:
¿Tienes disponibilidad de trabajar en el horario mencionado?
(Lunes a Viernes, 10am - 7pm)
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo:
remoto híbrido en 66260, San Pedro Garza García, N. L.
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