- Performs Configuration/Customization of the ServiceNow system, including creation workflows
- Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
- Uses scripting tools and Service Now functionality to automate rote tasks
- Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
- Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
- Load, manipulate and maintain data between Service-now and other systems as needed
- Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
- Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
- Performs system and integration testing with sample and live data
- Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
- Disciplined Agile Delivery software release build/deploy processes
- Integrating with internal and external applications and systems
- JavaScript, HTML, Angular JS and good web design practices
- Service Portal implementation experience -Strong Plus-
- Implementation experience on any of the following applications like HR, GRC, SecOps, CSM, PPM, APM, ITOM.
- Implementation experience on Performance Analytics.
- Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain
- Agile
- College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 5 to 9 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
- ServiceNow certifications a plus
- ITIL foundations certification a plus
- Knowledge about ServiceNow's latest version's features.
- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
- Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you
-
Delivery Services It
hace 3 días
Human Energy Mexico Tlahuac, MéxicoIMPORTANTE EMPRESA DEL OIL & GAS, BUSCA TALENTO PARA SU AREA DE IT. · **Posición**: Delivery Services IT · **Ubicación**: Cuidad de Mexico (Reforma) · Ingles Avanzado (Reporta a US) · **PROPOSITO DEL PUESTO** · Gestionar, coordinar, monitorear y medir las tareas y actividades tec ...
-
IT Service Delivery Manager
hace 2 semanas
WTW Miguel Hidalgo, MéxicoIT Service Delivery Manager · - Miguel Hidalgo, MX · January 25, 2024 · The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving serv ...
-
IT Service Delivery Manager
hace 1 semana
Willis Towers Watson Miguel Hidalgo, MéxicoThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolu ...
-
Service Delivery Manager
hace 3 semanas
Connectingology Miguel Hidalgo, México- To lead and take ownership of, and manage through to resolution, Incident · escalations raised by external and internal clients. · - Leadership: Develop the skills, attitude and business awareness of members within · the Team so as they perform at optimal level · - Quality: Ens ...
-
Service Delivery Manager
hace 2 semanas
Siemens Colonia Polanco, México**Position Overview**: · As part of a country or region Services organization, leads one services project or several unrelated services projects driving customers value realization. The projects handled are of medium to high size and complexity, and could be part of a program. Ex ...
-
Operations Service Delivery Manager
hace 2 semanas
Connectingology Miguel Hidalgo, MéxicoProvide support, direction, supervision and coordination of activities for First and · Second Line Teams and monitor their progress and expectations. · - Refinement of Incident Management processes to align with ITIL/Six Sigma/ISO framework · Meeting Incident SLA levels · Account ...
-
Service Delivery Manager
hace 1 semana
Oracle Ciudad de MéxicoSDM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations ...
-
Service Delivery Manager
hace 1 semana
Hemmersbach GmbH & Co. KG MéxicoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. · - Mexico - Querétaro · - Young professionals · - Full-time · **—** Your Benefits **—****: · - Buddy program- Extensive paid training- Flat hier ...
-
Service Delivery Manager
hace 2 semanas
Atos Ciudad de México**Publication Date**: · Jan 27, 2023 · **Ref. No**: · 465192 · **Location**: · Mexico City, MX, 6600 · About Atos · Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and hi ...
-
Service Delivery Manager
hace 3 semanas
Adenza City, MéxicoCalypso Technology and Axiom SL have merged to form a new company, Adenza. · Play · 00:00 · - 01:07 · Mute · Enter fullscreen · Play · Division Overview · Product & engineering works towards delivering a powerful yet flexible technology platform keeping the needs of the end custo ...
-
Service Delivery Manager
hace 3 semanas
Engage ESM Ciudad de México**Publication Date**:Mar 17, 2023**Ref. No**:470269**Location**:Mexico City, Mexico city, MX, 06600**The future is our choice** · At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring ...
-
Service Delivery Manager
hace 3 semanas
Avaya Ciudad de México**About Avaya**: · Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communi ...
-
Service Delivery Manager
hace 2 semanas
Hemmersbach GmbH & Co. KG MéxicoDetermined and autonomous professional with experience in project management in the IT field services · - Mexico - Queretaro, MX · - Professionals · - Full-time · **—** Your Benefits **—****: · - Buddy program- Flat hierarchies- Internal career development- International environm ...
-
Service Delivery Manager
hace 2 semanas
Siemens Mobility Ciudad de México**Job Description**: · **Job ID**: · **Company**: · - Siemens Industry Software, S.A. de C.V.**Organization**: · - Digital Industries**Job Family**: · - Customer Services**Experience Level**: · - Experienced Professional**Full Time / Part Time**: · - Full-time**Remote vs Office** ...
-
Client Technology: Service Delivery Manager
hace 2 semanas
EY Miguel Hidalgo, México**CT Service Delivery Manager**: · **Rank: Supervising Associate**: · Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for busi ...
-
Service Delivery Manager
hace 1 semana
Thoucentric México**About us**: · Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process and technology solutioning, end to end execution and ...
-
Service Delivery Manager
hace 3 semanas
Hitachi Energy México**Responsibilities**: · - The SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; they are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall bu ...
-
Head of Iam Service Delivery
hace 1 semana
HSBC Azcapotzalco, México-Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries a ...
-
Service Delivery Executive
hace 1 semana
NTT DATA Ciudad de México**Req ID**: 240758 · We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). · Service Delivery Executive · We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relat ...
-
Service Delivery Manager
hace 2 días
Adenza City, MéxicoCalypso Technology and Axiom SL have merged to form a new company, Adenza. · Play · 00:00 · 01:07 · Mute · Enter fullscreen · Play · Division Overview · Product & engineering works towards delivering a powerful yet flexible technology platform keeping the needs of the end custome ...
ServiceNow - Senior - Global Delivery Services - Miguel Hidalgo, México - EY
Descripción
The opportunity
We're looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.
Your key responsibilities
Skills and attributes for success
To qualify for the role, you must have
Ideally, you'll also have
What we look for
What working at EY offers
At EY, we're dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
About EY
As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.
