Service Performance Management Assistant - Toluca, México - HSBC

HSBC

Empresa verificada

Toluca, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Service Performance Management Assistant

Purpose of the position
The role is part of the Service Performance Management (SPM) team in order to support on the main activities and responsibilities with an oversight over different governments and processes, being capable to managing and tracking activities and perform status report

Activites

Tracking and continuous monitoring/reporting regarding to local regulatory requirements
Key information gathering required to elaborate material for Senior Management forums
Follow up of CAO MX & LAM topics in order to maintain effective management/governance
Manage and status report elaboration regarding action points of team's sessions

Inventory control and management for Internal and external third parties

Requirements

Requiriments

Manage multidisciplinary and cross line of business stakeholders
Work under pressure
Work on Team and Objective oriented
Effective time management
Strong communication and interpersonal skills
Be able to establish good working relationships with our colleagues and support the team with maintaining 'trusted advisor' relationships. This includes relationships with the cross function and cross line of business teams and stakeholders
Senior management packs and reporting elaboration
Desirable High English Language level (spoken and written)
Lead multidisciplinary teams
Effective communication to Senior management (spoken and written)
Elaborate and present status report to Senior Management forums
Strong communication and interpersonal skills
Selfstarter and effective collaborator
Innovative and able to assess needs and propose solutions
Excellent time management skills
Capability to work in a dynamic environment
Driven to succeed with a focus on driving progress against timelines;
Act as a Subject Matter Expert for your area, provide knowledge sharing sessions and thought leadership
Excellent skills on task analysis and prioritization
Effective communication
Excellent interpersonal skills with the ability to engage, influence and coordinate stakeholders working towards agreed objectives and timelines, across multiple geographies and disciplines

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count.

We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.

- "At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of wellbeing, balance and car care"_