Customer Support Specialist - México - MedTrainer

MedTrainer
MedTrainer
Empresa verificada
México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Company Description


MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Credentialing and Compliance Management.


Profile requirements:

years of Customer service or support experience.

  • Ability to handle customer inquiries through various communication channels.
  • Experience in troubleshooting technical issues and providing basic technical support.
  • Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
  • Strong problemsolving skills, excellent communication abilities, and a customercentric approach.

Essential technologies and/or tools:


  • Google Suite
  • Microsoft Office
  • Jira

Main responsibilities:


  • Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls.

Job offer:


  • Competitive monthly salary (after taxes).
  • Benefits greater than what law requires.
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