Implementation Specialist - Ciudad de México - HireRight

HireRight

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About HireRight:

Overview:

To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers.

To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.

Responsibilities:

Perform set up and maintain customer accounts.
Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
Accountable for the account setup processes and regularly contribute to program improvements.
Troubleshoot setup errors and implement a solution.
Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
Provide superior customer service to both internal and external customers.
Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.

Qualifications:

Education

College degree preferred
High School or equivalent required

Experience

Minimum of two years related experience preferred.

Skills

Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical fields

What do we offer:

Please submit resume/CV in English.
**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.