Customer Support Specialist Ii - Monterrey, México - Transplace de Mexico Global

Transplace de Mexico Global

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

About the Role

This role, in our Monterrey center of excellence, is responsible for operational success with one or more of our Canadian customers.

This includes making sure freight is delivered on-time and efficiently.

Manage daytoday aspects of booking, shipping, tracking
Secure capacity for loads
Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty
Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary
Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
Correspond with customer and carrier regarding detention information
Communicate and gain approval for expedite shipments
Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
Lead training sessions for Carrier Contacts as necessary on Carrier Portal
Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
Utilize TMS to actively manage ontime performance and automation objectives

Basic Qualifications

Bachelor's Degree complete
AND one year of work experience with customer interaction and communication
or:
Bachelor's Degree in progress
AND two years of work experience with customer interaction and communication
Excellent English language skills verbal and written

Schedule Monday