- Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
- Design and follow up of the automation plans for EUC ́s
- Identify improvements for solutions-value proposals
- Implementation of EUC ́s within the required timeframes.
- Ensure the proper documentation of the EUC ́s
- Help attain the required quality assurance for the automated EUC
- Performs other duties and functions as assigned
- 3+ year experience in EUCs design and programming.
- 3+ year experience in Software Engineering, Technical Architecture, Data mining, Process Management, Project Management, Risk Management
- 1+ year experience in fraud management (preferably),
- Banking operations knowledge (Retail services, Credit and Debit Cards operations, Digital Channels, Consumer and Small Business Credit),
- Strong communication/influencing skills,
- Demonstrated organization and leadership skills,
- Excellent analytical, problem solving and critical thinking,
- Execution oriented with strong attention to detail,
- Excellent oral and written communication skills Spanish and English required,
- Self-leadership,
- Demonstrated ability to work independently yet interact effectively, with different levels of management,
- Corporate work ethics – Integrity being paramount importance
- Monitoring of new efforts or projects intended for operative improvements. (IT, process, quality)
- Technical School. Bachelor's/University degree in Computer Sciences / Information Technologies
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CoT - EUC´s Project Coordinator - C11 - Mexico City, México - Citi
Descripción
The Fraud Risk Intmd Analyst is a developing professional role; responsible for the analysis, development, and monitoring of EUC ́s automation in the short term eliminates manual processes and in the long term assures its operation and the efficiency of the processes. This includes the management of failures, giving support to the manager.
Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Remote / CdMx
Job Family Group:
Risk Management
Job Family:
Fraud Risk
Time Type:
Full time
