Collections Analyst - Tlaquepaque, México - Hewlett Packard
Descripción
In credit & collections you'll learn negotiation skills that you won't find in any financial organization.
Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about.
_ Responsibilities:
_
- Analyzes and researches customer receivables account delinquency and determine the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer.
- Recognizes trends for nonpayment and resolve issues by engaging internal partners.
- Utilizes strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions.
- Reduces the time spent on the account through increased portfolio effectiveness.
- Minimizes Write Offs and Bad Debts through early identification of risk receivables.
- Provides strong evidence of leadership capabilities through performing by example.
_ Education and Experience Required:
_
- First level university degree with a focus in business or economics recommended or equivalent experience.
- Typically 24 years of experience in collection.
_ Knowledge and Skills:
_
- Intermediate written and verbal communication, negotiation, and conflict resolution skills.
- Intermediate accounting knowledge.
- Intermediate problem solving skills.
- Basic computer skills.
- Intermediate prioritization skills.
- Basic understanding of risk mitigation tools.
- Intermediate understanding of HP's order management process.
- Intermediate understanding of HP's dispute management process.
- Intermediate understanding of collection processes and financial concepts.
- Intermediate influence skills.
- Data analysis: Power Bi & advanced excel.
- Nice to have: Programming (PowerQuery and Python).
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