Customer Services Agent - Rosarito, México - North American Production Sharing de México

North American Production Sharing de México

Empresa verificada

Rosarito, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Vacante para la empresa North American Production Sharing de México en Playas de Rosarito, Baja California:

The customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accountsmight face with accuracy and efficiency.

Inspect received data for errors. Type rapidly and accurately both numerical and text data and enter data into an information system.

Minimum Qualifications & Requirements

Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters
Excellent written and verbal communications
Ability to multitask, prioritize, and manage tine effectively.
Ability to work in a fast paced team oriented environment

Essential Duties & Responsibilities

Manage Large amounts of incoming calls
Input sales information
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Follow Communications procedures, guideline and policies
Guarantee ethical practices among the work team, fostering respect, tolerance, inclusion and communication, and following up on any offense against these values that has been observed, reported to or escalated to the position in regards to the Psychosocial Risks Prevention Policy, the Protocol to Attend Work Violence Reports and any other applicable regulation.

Comply with general dispositions applicable to all the personnel, such as:

Adhere to ethical, technical and safety guidelines of the company. (rules and regulations, codes, policies, procedures, protocols, etc.).
Report immediately any unsafe act or condition detected or aware of.
Propose and implement improvement actions.
Render support to any other activity required by the company.

Location:
This is an on-site position based in Rosarito, Mexico

Schedule:

Mon-Fri8:00 - 17:36

Nível de educación deseada:

Superior - trunco

Nível de experiência deseada:

Nível Experto

Función departamental:

Atención al cliente

Industria:

Textiles

Habilidades:

- bilingual
- customer services