Abraham Mendoza Caldera

4+ Years experience in customer service/ Remote Tier II IT Support, fluent in both English and Spanish 

STEALTH MONITORING 

Technical Support Tier II Supervisor 

AUG 2021 - Today 

Direct customer technical support configuring equipment such as cameras, switches, routers, etc. Data management and weekly reports, project assignment and progress monitoring Installation, configuration and maintenance of computer equipment Management and updating of software and operating systems Diagnosis and resolution of problems hardware and software

Corporate English Certification

Tier II Certification