Alejandra Mata

Hello! I have been a dedicated customer service professional with over 15 years of experience excelling in roles that demand exceptional communication, active listening, and empathy. Proven track record of being a team player, adapting to change, and delivering outstanding support. Skilled in problem-solving and adept at fostering positive customer experiences. Transitioned into a Trainer role, where I successfully shared knowledge and collaborated with teams to elevate customer satisfaction. Eager to leverage my extensive skill set to contribute to your customer service team and deliver superior support. 

I'm excited to embark on a new journey, ready to learn and grow along the way!

I worked at Herbalife from October 2016 to April 2024 first as a Regionak Trainer and later as. World Wide Trainin Specialist.  I possess a diverse range of job-related skills, qualifications, and honors that make me well-suited for the position I am seeking. These include:

- Excellent communication skills, both verbal and written, honed through over 15 years of experience in the customer service industry.
- Strong active listening abilities, enabling me to effectively understand and address customer needs and concerns.
- Proven track record of being a team player and fostering positive working relationships with colleagues.
- Ability to adapt well to changes in the workplace, demonstrated through successfully transitioning into a Trainer role and implementing new training methods.
- Demonstrated empathy and patience in resolving customer issues, contributing to high levels of customer satisfaction.
- Problem-solving skills, allowing me to identify and implement effective solutions to complex customer inquiries.
- A dedication to accountability and excellence, reflected in past performance evaluations and feedback.
- Any relevant licenses or certifications, such as [insert relevant certifications or licenses].
- Honors or awards received in recognition of exceptional performance or contributions in previous roles.

I bring over 10 years of experience as a Training Specialist, adept at facilitating training sessions both online and in virtual environments. Throughout my tenure, I've trained associates, supervisors, managers, and directors, ensuring they possess the necessary skills and knowledge to excel in their roles. Additionally, I've contributed to train-the-trainer campaigns, traveling to various locations to train and mentor trainers, subsequently overseeing the successful launch of over 100 individuals into their roles. My extensive background in training and development underscores my ability to effectively prepare and empower teams for success.

I completed my high school degree (Bachillerato) in Guadalajara, Mexico. Prior to that, I attended middle school and junior high school in Seattle, Washington."