Carlos Daniel Ascencio Cuevas

Technology professional with 8+ years of experience. Skilled in creating solutions in fastchanging, continuously improving environments. Focused on driving innovation and organizational growth.

Software Senior Expert Engineer BBVA México, S.A., Institución de Banca Múltiple (October 2022 - today) 

⎯ Project leader for multiple workstreams involving the migration of banking services from Avaya to Genesys Cloud, in collaboration with Architecture and Communications teams.

 ⎯ Migration of Avaya to Genesys Cloud IVR for the Loans Service and the Government & Enterprise Contact Center.

 ⎯ Development and implementation of Genesys Cloud IVR with biometric integration. 

⎯ Smart Routing of clients to the Contact Center 

⎯ Implementation of a digital channel via chat through the Banking App.

 Systems Analyst Crédito Real S.A.B. de C.V., SOFOM (March 2020, September 2022) 

⎯ Full Stack developer, Web Apps, APIs, Microsoft .NET. 

⎯ Azure DevOps admin, standardization of projects, repositories, and CI/CD deployments on Windows Server. 

⎯ Development of the company's Integrated Collections Management System.

Database Developer Instituto de Vivienda de la Ciudad de México (July 2019 – December 2019) 

⎯ Development of “Sistema de Vivienda” for managing citizens and their credit applications. 

Fullstack software Engineer Bevisa S.A de R.L (January 2018, July 2019) 

⎯ Development of the company's ERP system. 

⎯ Reestructuración del Sistema 

⎯ Master’s degree in project management (2021 - 2023) Universidad del Valle de México 

⎯ Informatics Engineer (2015 - 2019) Instituto Politécnico Nacional