Carolina Valadez

Seeking a BA & support position to use my professional and personal skills,
to contribute to the efficiency of the company and continuous improvement of my technical skills

Experience
IBM (June 2019 - Currently)
Business Analyst & Focal Budget
Working directly with IBM USA, responsible for the data analysis and treatment within the invoice/billing process of a North American large enterprise.
Request management report and follow up
-Actuals-Forecast and Budget variance analysis and provides business assessment on an ongoing basis
-Process monthly resources consumption data analysis that is inserted in the invoice.
-Fcst and Budget Input.
-Interface with account executives to provide consumption status.
-Interface with the billing team to process invoice changes and updates.
- Responsible for Five portfolios of accounts that add up to $30M+USD
-Financial Data Analysis based on the needs of the organization, planning and tracking budgets and expenses targets.
-Controlled the budgets of the projects analyzing costs and executing expense analysis and forecasting.
-Drive planning and actions based on business intelligence, leading to recommendations concerning opportunities for cost reduction and budget balance. -Connecting point between the Executive team and Performing Project Managers, frequently described as a knowledgeable person and good asset for the team. -Invoice validation of reception on time/ follow up & track that are received on time
Jabil Circuit de Mexico S. de R.L de C.V (January 2019 – May 2019)
IT Process Engineer
Assistance to end-user support as solving any problem when a user using any service either software or hardware issues, as well as
assistance in the production line, resolution of problems that cause line stoppages in applications that we provide support such as SFM (Shop Floor Management.), problems with card data, working in conjunction with other areas in support of the solution of the problem with which we are working.
Support app MES connection, configuration, and accounts.
Monitoring search logs in the repository corresponding to the server where they are consuming the data as well as channeling the team that supports solving the error of the log. Creation of repositories server and tester inside of applications of the parser.
A solution to problems connected to the network at the first level, in addition to the follow-up with support in levels 2 and 3 work together, assistance to enable ports that are required.
 Configuration zebra printers and multifunctional maintenance, creation on the server where they will be depending on the system for which MES, SAP, or SFFM will be used.
HITSS (January 2016 – January 2019)
Support Engineer (End User Support)
Assistance to end-user support as solve any problem when a user using any service either software or hardware issues.
●Be responsible for primary user support and customer services.
Service Desk Analyst to answer customer calls to generate, solve and document incident reports.
●Call back where procedure indicates so
●Backlog handling
●Chat handling ticket logging
●Web ticket handling ticket logging
● solve L1 database issues, mail, connection, error messages, user account (activation or unlock them)
● Printer Support: Maintenance and repair of parts

Bachelor ́s degree in Computer Engineering 2012-2015 
Universidad de Especialidades