Claudia Mendez

Facility:           NTT Data Services                                                         Sep 2021– Currently

Position/Title: Systems Integration Specialist

Primary Responsibilities:

• Implementation of backup solutions according to the client's requirement.
• Participation in the Data Protector version upgrade (last done 23.4)
• Performing required maintenance work on Backup and Storeonce devices 
• Recovery of failed backups daily.
• Incident detection and closure. 
• Management and resolution of problems with support providers (Microfocus or HPE).
• Data replication using copy jobs.
• Increased productivity in the operational area. 
• Service Compliance Review. 
• Tuning, troubleshooting and best practices. 
• Sending capacity reports to Management
• Data restoration according to customer request
• Vulnerability closure

Facility:          BRUNCH                                                                          Jan 2019 – Sep 2021 

Position/Title: Personal Business "Coffee and snacks" 

Planning and implementation of a personal business that continues in operation nowadays.

Primary Responsibilities: 

• Manage of business. 
• Buy and sell of products. 
• People care. 
• Vendor Management.

Facility:          DXC Technology                                                              Apr 2017 – Nov 2018                                         Hewlett-Packard                                                               Jan 2014 – Apr 2017 

Position/Title: Storage, Backup and Restore Delivery Lead 

Primary Responsibilities:

• Preparation of proposals for continuous improvement 
• Internal and external audits and follow-up to the closing of findings. 
• Administration and management of projects, 
• Prospecting for new clients.
• Personnel management, and distribution of workloads. 
• Transformation, design, and implementation of new backup solutions. 
• Increased productivity in the operating area. 
• Optimization of costs and resources. 
• Service Compliance review. 
• Completion of hardware and software purchase orders for IT transformation projects. 
• Tuning, incident resolution and best practices. 
• Integration of NAS and SAN Backup Solutions, VMWare Backup Solutions. 

Facility:           Hewlett-Packard                                       Jan 2011 – Dec 2013

Position/Title:  Backup and Restore Administrator 

Primary Responsibilities:

• Resolve Incidents transferred by IT teams or internal elevations referred to backup area. 
• Risk management. 
• Projects implementation. 
• Scalation with vendors. 
• Proactive monitoring aimed to capacity and performance of backup solutions. 
• Preventive maintenance to backup infrastructure as patch installation, product version update, device firmware update, etc. 
• Implementation of new servers into the backup Infrastructure. 
• Design and Implementation of new backup solutions. 
• Implement proposed service improvements within “standard” services and solutions. 
• Participation in DRP exercises.

Facility:           Hewlett-Packard                                                        May 2010 - Jan 2011

Position/Title:  Backup and Restore First level support 

Primary Responsibilities:

• Backup monitoring (7 X 24 Reactive). 
• Incident detection and closure. 
• Incident escalation to the next level wherever resolution is not in scope. 
• Attention to backup and restore request. 
• Track incident and SLA Compliance. 
• Creating and changes backup policies according to client request. 
• Administration of physical and virtual libraries as ML6000, Power Vault 132, HP Storage Work 1/8, SDLT320, MSL8096 Y VLS900.

Facility:           PEMEX Refining Projects                                         Nov 2009 – Apr 2010

Position/Title:  Professional Practices Department Technology and Information 

Processes. Primary Responsibilities:

• Monitoring and enforcement failed backups from databases.
• Generation of logs and reports. 
• Integrating new servers to backup platforms (Data Protector and Symantec). 
• Backup Policy implementation for servers according to client required. 
• Restore           information      (Data   Base    and      file systems). 
• Manipulation of SUN physical library 8500. 

Institution:      UNAM - Facultad de Ingeniería

Degree:         Computer Engineer (2004-2009)