Claudia Mendoza

Determinada internacionalista con Maestría en Estudios Globales por la Universidad de Roskilde, Dinamarca. Quince años de experiencia a nivel local y global en el área social y de capital humano, tanto en gobierno Mexicano como en la industria privada.
Apasionada por viajar y conocer diferentes culturas que ha desarrollado la habilidad de comunicación y conciencia inter-cultural.

Training and Learning facilitator. Kallin Leadership. Mexico City, Mexico, 12/22-Present.

Point of contact between external stakeholders and the firm, ensuring all their requirements are effectively covered. Facilitate the delivery of leadership programs for diverse clients such as Banks and Federal Institutions. Implement new development processes to ensure quality and partner with co workers to create tailor made trainings upon request. Freelance position

 People and Training Sr. Manager Americas. GoStudent. Mexico City, 06/21 - 10/22

Coordinated the proper execution of the performance programs for employees of the region.Collaborated to improve and analyze the results of the employee NPS survey, which changed to a more positive impression of the company by 25%.

Supported employee relations, and counseled them when in need; coached and guided regional hiring managers to solve problems and provided advice (cultural transformation). Analyzed feedback from different teams to change and align their training and employee needs according to the company’s OKRs. Coordinated the Employee Wellness program in the America’s.

Collaborated with a vast array of stakeholders to align project needs as well as supported the weekly logistics for the global onboarding operation from the HQ in Vienna. Recruited the People team for the America’s

Implemented and conducted the “Leadership Development Path”  for 40 leaders in Latin and North America. In charge of three direct reports in Mexico, Colombia and Vienna.

Executed end to end the onboarding process (presential and online) for over 300 regional employees; created a pre boarding program that improved the  employee experience, and executed off-boarding process too.

People Operations and Onboarding Manager LATAM. WeWork. MexicoCity, 07/18 - 06/20

Directed negotiations with Latin America’s benefits vendors, which translated into better insurance coverage for the staff and a cost reduction of 20%.        

Developed and facilitated workshops for new employees to embrace the culture and core values of the company. Supported the recruiting processes when assigned.

Created monthly surveys to track training results/ needs (Mexico, Colombia, Chile, Argentina, and Peru), in addition to having ongoing communication with more than 250 employees for culture fit and cultural transforamtion understanding.     

Coordinated and led new hire orientation sessions for 7 LATAM countries (presential and online); partnered with local department heads to regionalize and create training content, as necessary.                                                                                                                                                                                                                                                                                                                                             

Sr. Executive Assistant to Mexico’s Country Manager. WeWork. Mexico City, 06/17 - 06/18

Managed México's General Manager's calendar; scheduled all meetings with regional and global stakeholders, created complex travel itineraries.Coordinated off-sites for the Leadership Team (+100 p), both MX and LATAM region.

Developed synergies while working closely in a team environment and partnered with diverse stakeholders across multiple locations; provided a bridge for smooth communication with different teams developing effective  internal communications strategies. Coordinated global mobility processes of the region.

Completed critical aspects of deliverables and special assignments by establishing objectives and determining priorities; gained cooperation of others while establishing Mexico’s HQ (first in LATAM); ensured employee experience and engagement by organizing weekly activities and events at the HQ.

People/Training Manager. C3, Human Resources. Mexico City, 12/15 - 06/17

Managed and facilitated large scale events/seminars (+300p) as part of the learning programs executed at Mexico's City Ministry of Youth. Recruited 10 key staff members. Coordinated all the people related events.

Partnered with the different areas of the firm to support HR operations and people matters.

Implemented culture awareness plans as well as developed strategies to increase employee engagement. Coordinated and reviewed translation projects (English- Spanish)

Global Network Manager. Female Founder Space.  Berlin, Germany, 01/14-09/14

Controlled end-to-end fundraising initiatives for Female Founder Space, by attracting investors, stakeholders, and social entrepreneurs. Increased partnerships with international NGOs and expanded the network in the Berlin area.

Accelerated all social media and website content, increasing followers, partners, and donors in a 10% to the Organization. Organized international (Zürich, Copenhagen, Barcelona) and domestic (Berlin, Hamburg) events, which expanded the network by 40%.

MSC in Global Studies.Roskilde University, Denmark.2013- 2015. 

Thesis: “The role of Berlin as a global social space for multicultural entrepreneurs”. Tuition waiver granted for the last semester of the Master’s due to academic performance.

• Bachelor in International Relations, minor in Sustainable Development.Universidad Iberoamericana, México. 2000-2005. 

Human Resources Management Diploma. Findes, Mexico City, 2023.