Cynthia Flores

Results-driven professional with a demonstrated track record in grant management, customer service, and analysis. Over 12 years of experience. Proven expertise in ensuring compliance with funder requirements, establishing strong relationships with cross-functional teams, and managing diverse project portfolios. Eager to apply my experience, knowledge, and dedication to drive positive impact.

Experience
GRANT MANAGEMENT ANALYST- CIMMYT Nov 2021- currently
Highly skilled in overseeing grants from inception to completion, adept at implementing a streamlined one-window approach to engage with funders and scientists, and effectively facilitating seamless coordination across all corporate services. Demonstrates a talent for fostering strong interdepartmental relationships and driving proactive results.
• Proficient in end-to-end grant management, fostering efficient communication with funders and scientists, and facilitating cross-functional collaboration within the organization.
• Successfully negotiated complex contracts with demanding donors, acting as a mediator between CIMMYT and donors, resulting in signed agreements.
• Resolved long-standing overdue payments, including those overdue by more than three years, ensuring their timely completion.
• Achieved a 0% late delivery rate for Financial Reports and Technical Reports for the SIP/SAS Africa portfolio within the Project Management Unit.
• Established robust donor relationships and cultivated connections to achieve common objectives.
• Led and efficiently managed seven audits within two years with FAO and GIZ, ensuring timely document submission and meeting auditor requirements.
ADMINISTRATIVE ASSISTANT- EMPOTEX 2019-2020
Invoicing, inventory issues, goods receipts, purchases, collections, and account statements.
• Recovery of overdue accounts receivable
FOREIGN TRADE INTELLIGENCE ANALYST-ADMON. CENTRAL DE INVESTIGACIÓN Y ANALISIS DE COMERCIO EXTERIOR (SAT) Feb 2015-Feb 2018
Uncovering Fraud in International Trade. I searched and connected information to find frauds in international business, and coordinate verifications.
• Finding a network that traded clothes in San Pedro, Los Angeles, with sales in Mexico City. They changed the amounts or prices of items for unfair practices in global trade.
CUSTOMER SERVICE AGENT- DHL EXPRESS MEXICO Sep 2011 to Nov 2015
Help customers track their package status, open tickets/reports, follow up until delivery, pickups, price quotes, and customs check.
• My biggest success was exceed in KPI’S for a year
• Solve as much time-sensitive issues
PASSENGER SERVICE REPRESENTATIVE – AEROMEXICO Jan 2011 to June 2011
Documenting passengers at the airport, boarding, assistance for protection of overbooked or delayed flights.
• Protection of 150 pax of overbooked intercontinental flights on different airlines.

Bachelor’s degree in International
Relations at Universidad de las Americas, A.C