Daniel Martinez

With extensive experience working as a networking technician I have the technical skills to monitor, analyze and troubleshoot hardware and software equipment in a networking environment as well as high skills in customer service and documentation. Highly responsible and proactive in learning and developing new skills.

CompuCom 

MTOC - NOC – Infrastructure Management Tech 1

Sep 2016 – Present 

Provide input support and maintenance of Network, processes, tools and in a product evaluation, testing and research, respond to situations where standard procedures have failed to isolate or fix problems in equipment, monitoring ticketing system (clarify).

CompuCom 

Operations Associate FOC Tech I

June 2015 – Sep 2016

Responsible for operating activities of one or more functional departments and/or branches

Telvista

Contact Agent

Jan 2011 – July 2014

Responsible for providing networking support to customers for DSL and fiber optic services for phone, internet and television.

LanguageLine Solutions

Contact Agent

Nov 2014 – Feb 2015

Responsible for providing Spanish-English interpreting services over the phone for different scenarios. The translation services may vary but not limited to medical, networking, financial, business, legal calls etc.

Freelancer work

• Client prospecting
• Website content editing through hrflip web tool and wordpress

Year 2007 – 2010 Computer Engineering (Unfinished Career) Universidad Autónoma de Baja California • 

Year 2003 – 2006 High school diploma - Computer technician Centro de Estudios Tecnológicos Industrial de Servicio 58