Gisselle Martinez

20/Apr/2018 – 18/Jan/2019

BiteSquad CSR Bilingual Executive

Delivery service in USA

Back office, Updating, checking orders, inbound and Outbound with CM, Drivers, Restaurant Owners

21/Jan/2019- 27/May/2019

Grupo Adya

Bilingual Recruiter

Recruiting for an outsourcing company, my activities were to contact candidates that were searched from job source OCC and Computrabajo, that had an advance English language or native for AT&T and call center SYKES also Scotia Bank. I interviewed face to face.

10/Mar/2020- 17/ Sept/2020

AT&T/ Manpower

Source

Contact candidates to offer job of the campaigns that we have available and first contact for an English interview and follow up with the candidates

05/Mar/2021 to 10/Aug/2021

Sykes

Bilingual Executive

Inbound and outbound calls (when needed) Inbound and outbound calls (when needed) to set up claims for auto insurance

13/Sept/2021 to 28/Oct/2022

Allianz

Bilingual Executive

Inbound and outbound calls setting up roadside assistance

WFM Analyst

Service level monitoring

Change schedules

Head counts

Avaya CMS system

01/13/2023 to currently

The Functionary

Bilingual Executive

Appliances warranties/ service contracts

Inbound and outbound setting up service for appliances that are in warranty for a service call

Updating customers contracts

Eisenhower high school 2004-2006

Katella high school 2006-2007